Effective Date: 1 June 2025
Shelter (“we”, “us”, or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you visit or make a purchase from our website (the “Site”), hosted by Shopify.
1. Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including your browser type, IP address, time zone, and some of the cookies installed on your device. We also collect data as you browse the Site, such as the pages you view, the referring websites, and how you interact with the Site. We refer to this automatically-collected data as “Device Information.”
We collect Device Information using the following technologies:
- Cookies
- Log files
- Web beacons, tags, and pixels
Additionally, when you make a purchase or attempt to make a purchase, we collect certain Personal Information from you, including:
- Name
- Billing and shipping address
- Payment information (e.g. credit card details via Shopify’s secure platform)
- Email address
- Phone number
We refer to this as Order Information.
2. How We Use Your Personal Information
We use the information we collect for purposes including:
- To fulfil orders, process payments, arrange shipping, and provide order confirmations
- To communicate with you about your order or customer support inquiries
- To screen orders for fraud or potential risk
- To personalise your shopping experience and provide you with relevant content or product information
- If you’ve opted in, to send you marketing updates and product news (you can unsubscribe at any time)
We use the Device Information to improve and optimise our Site and services, including analytics on how users interact with the Site, and for advertising purposes in line with your preferences.
3. Sharing Your Personal Information
We share your Personal Information with trusted third parties to help us deliver our services, as described above. These include:
- Shopify (our ecommerce platform)
- Payment gateways (e.g. Shopify Payments, PayPal)
- Shipping providers
- Analytics and marketing services (such as Google Analytics and Meta Ads)
These third parties are only given the data necessary to perform their specific services and are required to protect your data in line with legal obligations and best practices.
4. Your Rights
If you are located in the EU or UK, you have the right to access the personal information we hold about you, to request that it be corrected, updated, or deleted, and to object to or restrict certain processing activities under GDPR.
If you are an Australian resident, your data is handled in accordance with the Australian Privacy Act 1988. You have the right to access and correct your personal information, and to make complaints about our privacy practices.
To exercise any of these rights, please contact us at: info@sheltercashmere.com.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless otherwise required by law. Order information is retained for our records unless you request its deletion.
6. Security
We use secure protocols and encryption where appropriate, and partner only with platforms (such as Shopify) that adhere to industry-standard data security measures. While no method of transmission over the internet or electronic storage is 100% secure, we work hard to protect your personal data.
7. Cookies
We use cookies to provide a better browsing experience, including to store items in your shopping cart, remember your preferences, and perform site analytics. You can manage your cookie preferences through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or for legal, regulatory, or operational reasons. The updated version will be posted here with the revision date.
9. Contact Us
For more information about our privacy practices, or if you have questions or concerns, please contact us:
Email: info@sheltercashmere.com
Business Name: Shelter Cashmere
Location: Melbourne, Australia